Customer Focus

Streamline your contact center with one platform. Deliver exceptional experiences that reduce churn and build unwavering customer loyalty.

Outcomes Delivered:

Resolve Issues in a Flash
Delight Customers with Faster Problem-Solving, Reducing Churn and Boosting Loyalty.
Real-Time Insights, Happier Customers
Gather X-Data Live Across Channels, Fueling Personalized Support and Reducing Churn.
Empower Every Interaction
Equip Agents and Leaders with Real-Time Metrics, Driving Exceptional Customer Experiences.
Experience & ROI Harmony
Identify Improvements that Impact Both Customer Satisfaction and Your Bottom Line.

Turn Feedback into Swift Resolutions
and Customer Satisfaction

Move beyond surveys

Listen Everywhere, Support Anywhere: Understand Your Customers Across Every Touchpoint.

Predictive analytics to spot issues proactively

Deliver Tailored Insights for C-Suite Strategy and Frontline Action. Reduce Churn, Boost Efficiency, and Coach Agents for Peak Performance.

Amplify your impact and reach with scalable solutions

We handle every detail, from individual concerns to company-wide strategy. Automatically route feedback and empower teams to address both individual customer issues and large-scale initiatives.

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Equip Teams with Actionable Data

Gain a 360-degree view of your business. Uncover actionable insights to enhance customer experiences and boost profits.

Comprehensive View of the
Entire Customer Experience

Get a complete picture of your customers' experience. From purchase to feedback, HX Evolve connects every touchpoint.

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Top Contact Center
Use Cases

Voice of the Customer

Hear your customers across all channels and touchpoints.

Transactional & Relational NPS

Get a complete picture of customer satisfaction with CSAT and NPS. Understand both immediate and long-term feelings.

Agent Coaching

Get a complete picture of customer satisfaction with CSAT and NPS. Understand both immediate and long-term feelings.

Contact Center Analytics

Optimize contact center operations with integrated data.

Closed Loop Follow-up

Drive customer loyalty through rapid issue resolution.

Action Planning

Drive change with data-driven action plans.

Customer Retention

Use predictive analytics to increase customer lifetime value.

Voice Analytics

Optimize customer interactions with actionable insights.

Text Analytics

Transform vast amounts of open-text data into clear insights.

Digital Customer Service

Boost customer satisfaction with optimized digital channels.

Customized Automatic Alerts

Improve response times with timely alerts.

Unlock the Power of ​Loyalty-Building Interactions